1300 728 884 or (03) 9436 4566
Your DeVoteD account will commence Billing on the day your first service is installed (or DeVoteD is notified that the service was recently installed).
The day of month (for example the 19th) on which your first service was installed is called your data anniversary day.
Our billing cycle starts from the 8th of every month. Your initial bill may contain a pro-rata amount to bring you in line with our billing cycle.
Each month (2 weeks prior to the 7th of the following month) DeVoteD will create a Tax Invoice covering one full month. This invoice will contain charges for your services in advance, as well as in arrears charges for:
DeVoteD sends Tax Invoices to our customers via email, to their nominated Billing Email Address. To update your Billing Email Address, either log into your account at DeVoteD, or call DeVoteD Customer Service on 1300 728 884 or (03) 9436 4566.
DeVoteD does not send Tax Invoices via post. In the event of a dispute, DeVoteD can send one or many prior invoices via post if you wish, but this will not persist for your automated monthly Tax Invoices.
The specific payment terms for each of your services can be found in the relevant customer agreements. However, the normal way this is determined is by whether you have any post-paid services. (DeVoteD Phone and DeVoteD Voice are examples of post-paid services).
If you have no post-paid services, then you have previously agreed to each of the charges that will appear in your Tax Invoice. In this case, there is no review period.
If you do have post-paid services, then you have 10 business days (VIC holiday schedule, typically around 14 calendar days) to review your Tax Invoice.
Once the review period for your Tax Invoice (if any) has elapsed, payment is due on your Tax Invoice. Payment will then be considered overdue the day after the due date. Please view our Payment & Suspension Policy in how we deal with overdue accounts.
Late Payment Fee: 25c per SMS / Email reminder sent after your invoice due date. You will receive upto 6 (Maximum $1.50) reminder SMS / email notifications prior to account suspension.
The maximum late payment fee per invoice is $4.00 Manual Payment Fee: NO FEE when payment is received PRIOR to the due date. $2.50 per manual payment received after the due date IE: Pay using a Credit Card via Phone or Direct Deposit (We will give 2 business days grace after the due date on Direct Deposits to allow transfers between banks).
If you believe that some charge(s) on your Tax Invoice have been applied incorrectly, you may contact DeVoteD Accounts on 1300 728 884 to raise an Invoice Dispute.
When you dispute a charge, we'll revoke your Tax Invoice and immediately raise a "review of charges" case with our Accounts department which will be reviewed no later than 2 business days.
If you've already paid an amount that includes disputed charges and you need a refund, please don't hesitate to ask (normally the amounts would remain as credit on your account).
Once the review of charges is completed (DeVoteD has determined which, if any, disputed charges are in fact legitimate) then any legitimate charges will be re-applied to the subsequent Tax Invoice.
At DeVoteD we accept the following payment methods
If you select Direct Deposit, Payment is require prior to the due date, Failure to pay prior to the due date may require you to submit automatic payment option
Payment methods are elected in the My Account portal and can be changed at any time.
Once your account is due (if you've selected an automatic payment method) DeVoteD will attempt to request a payment from your bank within 24 hours.
If this attempt is declined, we'll attempt to process the payments a few more times during the month. If your payment is declined, or we receive some other important notification from your bank about your payment, then an email will be sent notifying you of the problem.