1300 728 884 or (03) 9436 4566

1. Fair Use Policy

  1. This policy is designed to protect the quality and integrity of the DeVoteD network and in doing so ensure all customers receive fair and equitable access. The policy specifically relates to usage of ‘flat rate’ calls and ‘included’ calls on our DeVoteD Phone plans:
  2. We may depend on our Fair Use Policy in circumstances where your usage of ‘flat rate’ or ‘included’ untimed call charges that form part of a pricing plan or promotional offer is deemed to be excessive or unreasonable.
  3. We retain the right to vary the terms of the Fair Use policy at our discretion from time to time.


2. Excessive use

The objective of the excessive use provisions of the Fair Use Policy is to identify those customers likely to be using residential plans for commercial purposes. This is likely to place unsustainable demands on the system.

  1. DeVoteD considers a call duration of more than 180 minutes per call where a ‘flat rate’ applies, and or more than 3000 minutes of talk time per month as potentially indicative of non-ordinary residential usage. DeVoteD may also consider a regularity of calling that indicates that the service is not being used for residential use only.
  2. If your use of the prescribed VoIP or UNI-V plans is excessive we will contact you by phone or email, using the contact details you have provided advising that you may be in breach of the Fair Use Policy. If for the next billing period usage continues at a similar level and frequency you will receive formal notification from DeVoteD, advising that you have 14 days to provide a Statutory Declaration to DeVoteD, in which you swear or affirm that the service is used for residential purposes only. If after 14 days, DeVoteD has not received a completed Statutory Declaration or you have not requested (and been granted) an extension within which to provide that Statutory Declaration, DeVoteD may:
    i. change your plan to the UNI-V or VOIP Starter plan without further notice and you will be billed accordingly; or
    ii. suspend your service without further notice.

Unreasonable Use

  1. Without restricting what is meant by ‘unreasonable’ DeVoteD will supply the service for the purpose of you making and receiving calls on our network for your personal use.
  2. DeVoteD will consider unreasonable use of the service to be:
    a) Using the service for business purposes.
    b) If you use our service to re-route calls from our network. Such as but not limited too using a pre-select or override codes to make calls to international numbers through another provider / company.
    c) Wholesale any service on our network.

    In contrast to the above sub-clauses we may in our absolute discretion give our consent to this type of behaviour, subject to conditions and in writing.
  3. We further consider your use of the service to be unreasonable if you reduce or limit the ability of other customers to access our network as you:
    a) Engage in the bridging of conference calls;
    b) Use the DeVoteD service to link two or more communication devices together for the purposes of providing a permanent or semi-permanent circuit;
    c) Use the DeVoteD service for any other purpose than the predominant function of person-to-person voice communication.
  4. Without reducing or restricting our rights under the SFOA, where we consider your use unreasonable we may:
    a) suspend your access to that offer, or
    b) suspend or cancel your service immediately and without any prior warning or notice given to you.